Customer Service

Internationl Shipping and Delivery FAQs

Q:What does crazehome.com charge for shipping an order?

A:Spend $100 or more for Free International Shipping(11-15 Business Days)! If you do not meet those requirements, International Shipping is $12.99.

In a hurry? We also offer Fast Shipping!

Spend $100 or more for 4-9 Business Days Fast Shipping only $7.99! If you do not meet those requirements, Fast Shipping is $15.99.

  • Free International Shipping is automatically applied to oneorder totaling $100 or more or gift card (if applicable) or coupon (if applicable).
  • Shipping speeds are based on carrier transit times and do not include the time it takes to handle and pack a shipment. All expected delivery dates are provided at the checkout page. However, due to payment type, and that company's approval procedures, there could be a delay in shipping your order if the billing information is inaccurate, or if your billing and shipping addresses are different. Expedited shipping is also not available for shipments including items containing hazardous material by the Department of Transportation which may be some watches due to the batteries they contain.
  • Q:How long will it be before I receive my order?

    A:Free International Shipping, you should receive your order within 11-15 Business Days business days.

    Q:Can I expedit my shipping?

    A:The following shipping options are available when you check out. Spend $100 or more for Free International Shipping(11-15 Business Days)! If you do not meet those requirements, International Shipping is $12.99.

    In a hurry? We also offer Expedited Shipping!

    Spend $100 or more for 4-9 Business Days Fast Shipping only $7.99! If you do not meet those requirements, Fast Shipping is $15.99.

  • Free International Shipping is automatically applied to oneorder totaling $100 or more or gift card (if applicable) or coupon (if applicable).
  • Shipping speeds are based on carrier transit times and do not include the time it takes to handle and pack a shipment. All expected delivery dates are provided at the checkout page. However, due to payment type, and that company's approval procedures, there could be a delay in shipping your order if the billing information is inaccurate, or if your billing and shipping addresses are different. Expedited shipping is also not available for shipments including items containing hazardous material by the Department of Transportation which may be some watches due to the batteries they contain.
  • Q:How can I contact crazehome.com for additional assistance?

    A:If you need help with your order please feel free to email us(cs@crazehome.com) or send us a message on LIVE CHAT to let us know your requirements.

    Q:Are the shipping time-frames listed on your website guaranteed?

    A:Yes. crazehome.com strives to fulfill all of the orders that we process within the quoted time-frames crazehome gladly stands behind the quoted delivery time-frames associated with each of the shipping types that we offer..

    Q:Why is there no tracking info. after shipment?

    A:Processing time usually takes between 3-7 days, but may take up to 2 weeks due to high volume of orders. Please contact us if your tracking number is not up after 2-3 weeks. You can track your order on the Track Order page.

    Q:How do I know whether my order has been shipped?

    A:We will notify you by email after your order is sent, and you can check your order progress on the order Track Order page.

    Q:How to track my package?

    A:You can check your order progress on the order Track Order page.

    Payment FAQs

    Q:What forms of payment do you accept?

    A:We accept PayPal, Visa, Master Card, Discover, JCB, Diners Club, Maestro and Union Pay as options for payment. For credit card payments, please note that the provided billing information must be a 100% match with the information on file with your credit card company. If you are having difficulty using a credit card to order because the information does not match, please use your PayPal account.

    Q:Is it safe to use my credit card on your site?

    A:Shopping at crazehome.com is safe. crazehome.com is verified by Authorize.net, PayPal, and by Trustwave. crazehome.com is protected by SSL encryption technology to keep your personal information secure.

    Q:How do I order items with Cashier's Checks or Money Orders?

    A:If you need oeder items with Cashier's Checks or Money Orders, please contact us by

    Email(cs@crazehome.com) immediately or send us a message on LIVE CHAT to let us know your requirements.

    My Orders FAQs

    Q:Can I combine multiple orders or add additional items to my order once it has been placed?

    A:Unfortunately we are unable to combine multiple orders or add additional items to an order once it has been placed. We are only able to cancel orders and/or cancel selected item(s) before the order has shipped and you must contact us to cancel your order.

    Q:How do I cancel my order?

    A:Please contact our Customer Loyalty Team by Email(cs@crazehome.com) immediately or send us a message on LIVE CHAT if you need assistance cancelling an order. Due to security reasons, we cannot cancel orders over social media. Please be advised that some orders are shipped very soon after order placement and it will not always be possible to cancel the order.

    Q:How do I change the shipping address?

    A:Please contact our Customer Loyalty Team by Email(cs@crazehome.com) immediately or send us a message on LIVE CHAT if you need to change the shipping address on your order. Due to security reasons, we cannot change addresses over email or social media.

    Please be advised that some orders are shipped very soon after order placement and it will not always be possible to make changes to the shipping address.

    Q:When placing an order I get an error message stating that there has been an authorization failure. What went wrong?

    A:Please double check that your full name, billing address and phone number is associated with the credit card you're trying to use. Also check that the credit card number and expiration date on your card matches what is entered. Please be aware that we currently accept PayPal Visa, Master Card, Discover, JCB, Diners Club, Maestro and Union Pay .

    Sometimes your financial institution may place a temporary security hold on your card to ensure it is really you trying to make the purchase. This is especially common if you don't order online very often, if you've placed several online orders in a short amount of time, or if your card is very new. We recommend calling your bank to let them know you're trying to place an order so they can confirm your identity and clear your card for use again. In any case, since these error messages tend to come from your bank's servers and not from our site, we recommend calling your bank first for further information if you have received an authorization error.

    Rteruns & Refunds FAQs

    Q:Do you accept returns?

    A:We believe in our products so much that we offer a 30 day No-Hassle refund policy. If you're unhappy about your purchase, send us the product back and we'll refund your money immediately. Please contact us immediately by Email cs@crazehome.com or send us a message on LIVE CHAT before you start the return process so we can help!

    Q:If there is a problem product, can I return it?

    A:If you have any problem after receiving the order, you can contact us by Email (cs@crazehome.com ) and provide us some photos or videos as evidence. We will do our best to help you solve the problem, you can rest assure.

    Q:What is crazehome.com's Return Policy?

    A:We're glad you asked! See our Returns policy to see the entire policy.

    Q:How do I return my order?

    A:All merchandise must be unworn and in the same condition it was received. Some items ship with an attached security tag. Merchandise returned without the original security tag attached or a damaged tag may not qualify for a refund. Products must be returned in the original box and/or packaging. Note: Customers are responsible for return shipping fees.

    To return your order, follow these simple steps (If within 30 days):

    1. Items must be returned with original packaging, manuals, and all accessories and documents provided by the manufacturer.

    2. If a product is DOA (damaged on arrival) or shipped incorrectly, please kindly contact us as soon as possible.

    3. Proceed and send the items to the address that we send to you. Note that the returning package must be postmarked within 14 calendar days from the date the shipping information shows you received.

    4. Processing time after your return arrives is approximately 10 days. We will refund/replace when we receive the package.

    Contact Us

    Please feel free to contact us by this email if you have any question, we will responses you as soon as we can.

    Email: cs@crazehome.com 

    MONDAY-FRIDAY

    9:00AM-17:00PM